4MYACCOUNT!

What are the minimum computer requirements for using 4myaccount!?
Can I use a Macintosh?
How do I know if my computer hardware meets the minimum requirements?
What should I do if my password and user ID don't work?
Can I change my user ID and password?
Why do I not see all of my NFS accounts when I enter the 4myaccount! site?
Where can I find instructions for using the 4myaccount! site?
What is 128-bit encryption, and why is it important?
How do I know if my browser supports 128-bit encryption?
What is a "cookie"; can I get my browser to stop asking me whether I wish to accept them?
How do I identify specific accounts within the 4myaccount! site?
How do I view my Balances, Positions, and History once I've logged in to the system?
Does this work with AOL?
How up-to-date is my 4myaccount! account information?
Are quotes provided by 4myaccount! in real-time?
How do I log out?
Why can’t I see the secure site lock on the 4myaccount! site?
What is new on the site?


MARKET DATA
How do I get an Option quote?
How do I get quotes on preferred stock?
What do I do when I get the message Data Not Found for Market Data?
What do I do if I get the message Data Unavailable when trying to obtain quotes?


ERROR MESSAGES
Message = Login Accepted but not authorized...
Message = Session busy executing transaction...
Message = No Accounts linked (or No accounts  listed in the "ACCOUNTS" drop-down menu)
Message = Error: Unknown Transaction Index
Message = Data Transaction currently in progress
Message = Illegal Operation 


4myaccount!
What are the minimum computer requirements for using 4myaccount!?
  • Pentium 133 MHz or faster processor with 32 MB RAM
  • Windows 95, Windows 98, Windows NT, 2000, XP operating system
  • Color VGA monitor
  • At least 800x600 screen resolution (1024x768 recommended)
  • 28.8K bps modem (56K bps modem recommended)
  • Browser software: Microsoft Internet Explorer 5.5, SP2, with 128-bit encryption
  • A connection to an Internet Service Provider (ISP)


Can I use a Macintosh?

Unfortunately, 4myaccount! does not currently support non-Windows based platforms.



How do I know if my computer hardware meets the minimum requirements?

Operating system, processor, and RAM memory:

At your computer desktop, find the My Computer icon and right-click. Select Properties from the    drop-down menu. Within the tab entitled General, you should see the type of processor (i.e., Pentium II, III, or IV), amount of RAM memory (generally 64.0, 128, 256 MB), and Operating system (Windows 98, NT, 2000, XP).

Modem:

If you purchased your computer within the last year, you can assume that you have at least a 28.8 kbps modem (and probably 56k). Upon connection to your Internet Service Provider (ISP), you should receive a message telling you at what speed your modem is connecting to the Internet.



What should I do if my password and user ID don't work?

If you experience trouble using your user ID and password with the 4myaccount! site, please click on the link at the top of the site entitled Login Problems/Forgot Your PIN#. This will send us a message to have your PIN reset.



Can I change my user ID and password?

At present, you are unable to change your user ID. In the future, we hope to allow you to personalize the user ID. However, you can create your own password. To do so, please enter your user ID and password and click Change Password at the login window.



Why do I not see all of my NFS accounts when I enter the 4myaccount! site?

To see all your accounts in one place, you must request that all of them be linked to one of your 4myaccount! user IDs. Please contact your representative to have additional National Financial accounts linked to a specific user ID.



 Where can I find instructions for using the 4myaccount! site?

From inside the 4myaccount! site, click the HELP button at top left (next to the Logout button). This will open a 4myaccount! tutorial that includes information about the buttons, as well as an overview describing account information and market data screens.



What is 128-bit encryption, and why is it important?

128-bit encryption refers to the level of security provided for data in transit to and from a Web site. 4myaccount!’s 128-bit encryption ensures that account information viewed through your browser is securely transmitted. Furthermore, if you submit proprietary information, such as a social security number, a third party cannot retrieve it.

128- and 40-bit refer to the size of the key used to encrypt the data; the larger the key, the stronger the level of security. Roughly speaking, 128-bit encryption is 309,485,009,821,345,068,724,781,056 times stronger than standard 40-bit encryption. We strongly recommend that you use a browser that supports 128-bit encryption when accessing your account information via 4myaccount!.



How do I know if my browser supports 128-bit encryption?

In Internet Explorer, go to the Help Menu and choose About Internet Explorer.  You will see something that looks like the box below.  Your cipher strength indicates your encryption level (128-bit in this example).  If you do not have 128-bit you can click the Update Information link to update your browser.




What is a "cookie," and can I get my browser to stop asking me whether I wish to accept them?

A cookie is a piece of information that is collected by a Web site and stored on their server for later use. Cookies help identify first-time users of a particular Web site by storing a User ID and Password within the memory of your system, eliminating the need to log in each time you arrive at a site. To stop the message from appearing every time you encounter a cookie, you can do either of the following:

If using Microsoft Internet Explorer 5.5:

1. Go to Tools
2. Select Internet Options
3. Click on the Security Tab at the top
4. Select Internet Zone
5. Select Custom to view specific Internet security options
6. Scroll down to Cookies
7. Select Accept Cookies

If using Microsoft Internet Explorer 6.0:

1. Go to Tools
2. Select Internet Options
3. Click on the Privacy Tab at the top
4. Slide the vertical slide bar to the bottom so "Accept All Cookies" is selected

For more information on cookies and how they work visit Microsoft's site:

 http://www.microsoft.com/info/cookies.htm



How do I identify specific accounts within the 4myaccount! site?

To easily identify your accounts, you can add a description to each linked account within 4myaccount!. To do so, log in to the 4myaccount! site and click the Name button. Your account numbers will be listed, and you can add a description (e.g. "My IRA," "Our Joint Account," etc.) to make it easier to identify specific accounts from the drop-down list.



How do I view my Balances, Positions and History once I've logged in to the system?

Once logged in to the 4myaccount! site, select Accounts from the tabs at the top of the page. A subset of tabs will appear where you can choose from My Portfolio, Account Detail, Positions, History, Balances, Order Status, or Statements.



Does 4myaccount! work with AOL?

No. We do not currently support AOL.



How up to date is my 4myaccount! account information?

Account Balances and History each reflects the previous evening's close. However, the Positions screen allows you to view real-time position balances and values during trading hours by clicking on the area that says "Click Here for Current Market Value."



Are quotes provided by 4myaccount! in real time?

No. Quotes and news are provided on a 20-minute delay.



How do I log out?

The Logout link is located in the upper right-hand corner.  You can also simply shut down your browser.



Why can’t I see the secure site lock on the 4myaccount! site?

4myaccount! is a secure Web site. However, users who access 4myaccount! through Microsoft Internet Explorer will not see the secure site icon that normally appears at the bottom right-hand corner of the browser.  This is because the 4myaccount! Web site is broken into two different frames:
  • Top frame – Logos and forms at the top of the page that are not secure.
  • Bottom frame – All financial content under the logo that is secure.
Due to the site’s architecture, the secure lock will not appear. To verify that the site is secure, log in to 4myaccount!; choose File and then Properties from the top menu bar. The Properties window will appear. In the Connection line, users will notice the encryption level.  In this instance, the Connection line shows that the 4myaccount! Web site is 128-bit encrypted.





What is new on the site?
  • Quick Quote
  • Site Map
  • Spend or Save Calculator
  • Investment Growth Calculator
  • Retirement Investing Concepts
  • Help Investment Glossary
  • User Options Center
  • Market Data Center
  • Retirement Planning Calculator
  • College Cost Calculator
  • Annuities Planning
  • Online Client Statements from NFS
  • Tax Documents
MARKET DATA
What is the Annuities button for, and why isn't there any information under it?

The Annuities section allows a representative to link a client’s outside-held variable annuity (VA) account to his or her brokerage account for the purpose of reporting fund balances within the annuity on both the client statement (monthly paper copy) and through ACCESS and 4myaccount!. Currently, eleven variable annuity companies participate in the posting program (i.e. feed National Financial information), which encompasses about 70 percent of Commonwealth’s VA business.

No information will be shown until that client’s brokerage account has been linked to a variable annuity account.

For a representative to link a client’s VA account to a brokerage account, the registration must match between the two accounts (i.e., same name and address). The representative must fill out an online form (which can be found on COMMunity Link under Planning/Annuities) to provide us with the client name and the two account numbers to be linked.



How do I get an Option quote?

In the Symbol field, enter a hyphen (-) before the five-letter option symbol.



How do I get quotes on preferred stock?

In the Symbol field, enter the symbol of the preferred stock and add a "/pa" at the end (with no spaces in between). For example: IBM/pa.



What do I do when I get the message "Data Not Found" for Market Data?

Most likely you did not enter a ticker symbol before hitting the Quote button. To access any Market Data feature, you must first enter a symbol in the Symbol field. Then you may select a feature and the information will be provided on that symbol.



What do I do if I get the message "Data Unavailable" when trying to obtain quotes?

If you receive a Data Unavailable message when trying to obtain quotes, please try the following:
  • Try to obtain a single quote by typing the symbol into the Quick Quote field and clicking Go.
  • If able to get single quotes but not a whole quote list, try limiting the number of symbols per quote list to less than 10.
If problems in obtaining quotes still persist, click the Contact Support button to report your error to us.

ERROR MESSAGES
Message = Login Accepted but not authorized...

Your user ID is not setup properly. Please call your representative and tell him or her the exact message that you received. He or she will call the home office to rectify the situation, and you will be contacted when you can log in again.



Message = Session Busy Executing Transaction...

You are double-clicking on the boxes or buttons or selecting several features without waiting for the screens to load. To avoid this from happening, try the following tips:
  • Single-click on the feature you are trying to view.
  • If message still appears, click the Stop button on your browser and try again.


Message = No Accounts Linked (or No Accounts Listed in the ACCOUNTS Drop-Down Menu)

There is a problem with the setup of your user ID. Please call your representative to have your accounts linked to your user ID.



Message = Error: Unknown Transaction Index

There are two things you can try to get past this problem:
  • Try reloading the page by clicking on the Reload button on the browser toolbar.
  • If the instruction above does not fix the problem, exit and reopen your browser, log back in to 4myaccount!, and try accessing account information again.


Message = Data Transaction Currently in Progress

A 4myaccount! transaction is currently in progress and is trying to complete. The transaction wasn't given enough time to finish the action it is trying to perform. 



Message = Illegal Operation

This is an APPLICATION CRASH on your personal computer. Exit your application in Windows by pressing the combination of Ctrl + Alt + Del. Then click the Task Manager option. Within Task Manager, select the application that is not responding and click on End Task. Log in and try again.



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Service provided by Commonwealth Financial Network.

Revision Date:  07/01/05